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New ZealandGot a question about products, services, or working with OneTemp? You'll find the answers here.
OneTemp works with engineers, researchers, and operations teams across a wide range of industries.
From our product range and technical services to calibration support and brand partnerships, the answers below give you a straightforward overview of what OneTemp does and how we work. If you need something more specific, our team is a call away.
Facility managers, researchers, technicians, and engineers choose OneTemp for our ability to simplify complex IoT ( Internet of Things) and measurement challenges. Beyond equipment distribution, we act as a technical partner, offering system design assistance and lifecycle support to keep instruments accurate and audit-ready. Combining over 50 years of control and measurement expertise with state of the art IoT gateways and wireless sensors, we help organisations specify solutions to solve measurement, control, and data recording challenges.
OneTemp offers comprehensive support throughout the product lifecycle, including technical pre & post sales expertise, system design, and calibration services. Our team ensures that instruments are correctly specified and can calibrate instruments to remain audit-ready for standards such as HACCP, GMP, and GDP. We are the exclusive calibration center for HOBO data loggers in Australia and New Zealand.
We support these implementations with fast shipments from local stock and responsive technical support from real specialists.
OneTemp supplies technical support, products, and system solutions for the measurement, control, and recording of information in agriculture, pharma, cold storage, industrial, and environmental research applications, as well as many other use cases. Our product categories and brands include:
OneTemp supplies technical support, products, and system solutions for the measurement, control, and recording of information in agriculture, pharma, cold storage, industrial, and environmental research applications, as well as many other use cases. Our product categories and brands include:
OneTemp is the sole authorised distributor of HOBO data loggers in Australia, providing access to over 35 years of innovation in environmental and research applications. Our portfolio also includes leading global brands such as Monnit, Milesight, Calex, AMETEK Land, eze Systems, and JUMO. We offer a complete range of wired and wireless solutions, including infrared pyrometers, flow meters, and temperature sensors, to solve measurement and recording challenges for industry and research.
OneTemp provides support to a broad range of industrial, environmental, and research applications. Our technical support team’s expertise can help design the right control or measurement solution in these areas:
OneTemps’ Resource Centre provides tools to enable researchers, technicians, operations managers, and engineers to learn about the best products for their applications and expand their solutions. Combined with conversations with our technical experts, we are committed to helping our customers choose the best solution for their challenge.
Our resource center includes:
OneTemp ships throughout Australia and New Zealand using reputable freight and courier services. Delivery times depend on your location, stock availability, and shipping method selected. Lead times can be confirmed at the time of quote or order. For full details on shipping methods, delivery estimates, and any applicable freight charges, please see our Shipping & Returns information at: www.onetemp.com.au/shipping-returns/
If your order contains items with different availabilities, OneTemp may ship available items first and supply backordered items as they arrive, or hold the order for a single shipment, depending on what was agreed when you placed the order. Any changes to lead times or backorder status are communicated as soon as possible. For more information on shipping and returns, refer to: www.onetemp.com.au/shipping-returns/
OneTemp accepts returns for certain products when they are unused, in original condition, and approved in advance, often within a specified timeframe from the invoice date. Some items—such as custom, configured, or specially procured products—may be non-returnable or attract a restocking fee. To for more information refer to item 11 of our terms and conditions, . or contact us directly. Our full policy can be found here: www.onetemp.com.au/shipping-returns/
If you receive damaged goods, an incorrect item, or a product that appears faulty on arrival, you should contact OneTemp as soon as possible with your order details, photos, and a description of the issue. Our team will assess whether a replacement, repair, or credit is appropriate under our policy and applicable consumer law, and will guide you through any required return or investigation steps.
All quotations, orders, and sales are supplied subject to OneTemp’s Terms & Conditions of Sale, which cover pricing, payment, delivery, risk, warranty, and liability. By placing an order or accepting a quotation, you are deemed to have accepted these terms, so it is important to review them. Prior to placing order, please review our complete Terms & Conditions of Sale here: www.onetemp.com.au/terms-conditions-of-sale/
Prices and quotations are typically provided ex-GST and ex-freight unless otherwise stated and may be subject to change based on currency, supplier pricing, or other factors before an order is accepted. Standard payment terms and accepted payment methods are set out in our Terms & Conditions of Sale and may differ for account customers, prepayment, or special projects. For full details on pricing, quotes, and payment conditions, please refer to: www.onetemp.com.au/terms-conditions-of-sale/
Products supplied by OneTemp are usually covered by manufacturer or OneTemp warranties that specify what is covered, for how long, and under what conditions. Limitations of liability, exclusions for misuse or incorrect installation, and the process for making a warranty claim are all governed by our Terms & Conditions of Sale, in addition to any rights under Australian consumer law. You can review our full warranty and liability terms here: www.onetemp.com.au/terms-conditions-of-sale/
Clause 8 of the Terms & Conditions of Sale covers both. Title (ownership) remains with OneTemp until payment is received in full. Risk passes to you on delivery, or on collection from OneTemp’s warehouse if you arrange your own freight. Until title passes, you are required to store any unpaid OneTemp products in a way that clearly identifies them as OneTemp’s property. For full details, see: www.onetemp.com.au/terms-conditions-of-sale/
Under Clause 15 of the Terms & Conditions of Sale, performance figures and technical data provided in quotations and product materials are informative only. It is the customer’s responsibility to confirm that a product’s capacity and performance are sufficient and suitable for their specific requirements. OneTemp does not accept liability for variation from stated performance figures unless those figures have been specifically guaranteed in writing. For full details, see: www.onetemp.com.au/terms-conditions-of-sale/
Where a contract includes installation or commissioning by OneTemp, OneTemp is responsible for ensuring products are installed in accordance with manufacturer specifications and operate correctly under normal use. OneTemp is not responsible for the performance of any third-party equipment or services not supplied by OneTemp. If third-party interference directly causes damage to OneTemp products, OneTemp may charge the reasonable cost of repair or replacement. For full details, see: www.onetemp.com.au/terms-conditions-of-sale/
OneTemp may collect personal information such as your name, contact details, company, job role, and transaction history when you request a quote, place an order, create an account, or subscribe to communications. This information is used to process and support your orders, respond to enquiries, provide technical or sales assistance, and send relevant product or service updates where permitted. Full details of what we collect and how we use it are outlined in our Privacy Policy: www.onetemp.com.au/privacy-policy/
OneTemp may disclose your personal information to third parties where necessary to operate the website or deliver services, or as required by law. OneTemp does not sell, rent, or lease user lists to third parties. For full details of how your information may be used and disclosed, please refer to our Privacy Policy: www.onetemp.com.au/privacy-policy/
OneTemp takes reasonable steps to secure the personal information it holds, using appropriate technical and organisational safeguards to protect against unauthorised access, misuse, or loss. You may have rights to access, update, or request correction of your personal information, and in some cases manage your marketing preferences. The processes and contact details for privacy queries are set out in our Privacy Policy: www.onetemp.com.au/privacy-policy/
OneTemp websites may use cookies and similar technologies to support core site functionality, analyse website usage, and improve user experience, and some tools may also support marketing or remarketing activities. You can usually manage cookie settings through your browser, and the types of data collected, purposes, and relevant third-party tools are described in our Privacy Policy. However, if you turn off cookies you may affect how some features function. For detailed information, please see: www.onetemp.com.au/privacy-policy/
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