People Sensing

Understanding how customers move through stores and malls is key to optimising layouts, staff allocation, and marketing effectiveness. People sensing delivers actionable insights that improve customer experience, operational efficiency, and overall sales performance.

Typical Pain Points:

• Unclear understanding of peak traffic times and flow patterns
• Inefficient staff scheduling leading to over- or under-staffed periods
• Layout and merchandising decisions based on assumptions rather than data
• Difficulty measuring the impact of promotions and campaigns
• Long queues or overcrowded areas affecting customer satisfaction

How People Sensing Helps

People sensing tracks foot traffic, dwell times, and zone movement to optimise staffing and store layout. Heatmaps and zone analytics reveal high- and low-performing areas, while demographic insights support smarter merchandising and marketing decisions, turning visitor behaviour into measurable strategy.

From corporate offices and co-working spaces to university housing, understanding how spaces are actually used helps facility managers optimise operations, reduce energy costs, and improve occupant comfort. People sensing data provides the insights you need to make smart decisions, whether it’s room-level HVAC control or workspace utilisation.

Typical Pain Points:

• Rooms and zones under- or over-utilised
• Energy waste due to HVAC or lighting running in empty areas
• Difficulty scheduling cleaning or maintenance efficiently
• Limited visibility of meeting room or workspace occupancy
• Planning new layouts or expansions without accurate usage data

How People Sensing Helps

Real-time occupancy data enables smarter HVAC and lighting control, optimised cleaning schedules, and informed space planning, helping managers make confident operational decisions.

High-traffic restrooms and shared facilities are often challenging to maintain efficiently. People sensing allows facility managers to monitor usage in real time, optimising cleaning schedules, reducing maintenance costs, and ensuring a consistently positive user experience.

Typical Pain Points:

• Cleaning and maintenance schedules are based on estimates rather than actual usage
• Over-servicing low-traffic areas or missing high-traffic periods
• Poor visibility of occupancy leading to hygiene or compliance issues
• Difficulty planning staffing for peak usage times
• Lack of data to justify operational decisions

How People Sensing Helps

Real-time occupancy data enables dynamic cleaning schedules, better staffing allocation, and improved hygiene compliance.

Hospitals, clinics, libraries, and other public spaces require careful management to ensure efficiency, safety, and compliance. People sensing provides accurate, real-time occupancy data to optimise operations and resource allocation across these complex environments.

Typical Pain Points:

• Uncertainty around patient, staff, or visitor flow patterns
• Overcrowding in waiting areas or lobbies
• Inefficient allocation of staff and cleaning resources
• Difficulty ensuring compliance with occupancy or safety regulations
• Limited insight into space usage for planning renovations or expansions

How People Sensing Helps

Occupancy and movement data helps optimise staffing, improve flow, and support compliance — making facility operations safer and more efficient. In clinical environments, advanced sensing capabilities such as fall detection can also improve patient safety by alerting staff to potential incidents in real time.

Airports, train stations, stadiums, and other high-traffic public venues require real-time visibility to manage crowds, optimise operations, and maintain safety. People sensing technology provides actionable data to ensure smooth, efficient movement through these complex spaces.

Typical Pain Points:

• Difficulty monitoring real-time crowd density and flow
• Inefficient staffing or security deployment during peak times
• Congestion in key areas affecting operations and passenger experience
• Limited ability to plan for events, disruptions, or seasonal peaks
• Safety and compliance risks in high-density areas

How People Sensing Helps

Real-time occupancy and flow data supports crowd management, optimised staffing, and safer, more efficient operations.